Accessibility

Plaza Pelicanos Grand Beach Resort is dedicated to ensuring a welcoming and exceptional experience for all our guests, including those with disabilities. We are committed to providing a seamless and comfortable online experience.
 
Web Accessibility: Our web accessibility standards adhere to the Web Content Accessibility Guidelines (WCAG) 2.0, levels A and AA, with a primary focus on WCAG 2.0 AA. We continuously strive to offer accessible digital content through the following measures: 

• Dedicated staff and resources devoted to digital accessibility. 
• Regular accessibility testing and analysis of both new and updated web content, with external support when needed. 
• Ongoing training for our web content teams, and a requirement for accessibility to be a core aspect of all web content developed by our partners. 
• Integrating accessibility evaluations into the procurement of third-party systems or system upgrades. 

 
We are committed to exceeding our guests' expectations and encourage you to share your feedback through the following channels:

• Website Contact: Email: web@hotelesgdlplaza.com.mx.
• Phone: For technical accessibility concerns, please contact our support team at +52 322-226-2712. 
• Mail: You can also send your comments or questions to the following address: Plaza Pelicanos Grand Beach Resort Attn: Sales Department José Clemente Orozco 131, Zona Hotelera Las Glorias, Puerto Vallarta, Jalisco 48330 México.
• Property Accessibility: Plaza Pelicanos Grand Beach Resort is dedicated to providing accessibility for all guests. We offer a wheelchair-accessible path leading to the hotel entrance and throughout the property, except for beach access.

 
Accessible amenities of the hotel:

• Accessible public entrance.
• Guest rooms with entry/doors providing 32'' of clear width.
• Accessible routes to and from the public entrance, lobby, restaurant, guest rooms, and beach club.
• Two accessible rooms equipped with bathroom handrails and a hand shower for added convenience.