Plaza Pelicanos Grand Beach Resort is dedicated to ensuring a welcoming and exceptional experience for all our guests, including those with disabilities. We are committed to providing a seamless and comfortable online experience.
Web Accessibility: Our web accessibility standards adhere to the Web Content Accessibility Guidelines (WCAG) 2.0, levels A and AA, with a primary focus on WCAG 2.0 AA. We continuously strive to offer accessible digital content through the following measures: 

  • Dedicated staff and resources devoted to digital accessibility. 
  • Regular accessibility testing and analysis of both new and updated web content, with external support when needed. 
  • Ongoing training for our web content teams, and a requirement for accessibility to be a core aspect of all web content developed by our partners. 
  • Integrating accessibility evaluations into the procurement of third-party systems or system upgrades. 

We are committed to exceeding our guests' expectations and encourage you to share your feedback through the following channels:

  • Website Contact: Email:
  • Phone: For technical accessibility concerns, please contact our support team at +52 322-226-2712
  • Mail: You can also send your comments or questions to the following address: Plaza Pelicanos Grand Beach Resort Attn: Sales Department José Clemente Orozco 131, Zona Hotelera Las Glorias, Puerto Vallarta, Jalisco 48330 México.
  • Property Accessibility: Plaza Pelicanos Grand Beach Resort is dedicated to providing accessibility for all guests. We offer a wheelchair-accessible path leading to the hotel entrance and throughout the property, except for beach access.

Accessible amenities of the hotel:

  • Accessible public entrance.
  • Guest rooms with entry/doors providing 32'' of clear width.
  • Accessible routes to and from the public entrance, lobby, restaurant, guest rooms, and beach club.
  • Two accessible rooms equipped with bathroom handrails and a hand shower for added convenience.